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It was hopeless discussion, since I there was no way from my side to prove that I was not crashed. Customer no:002922628Case no: 10013704Offer no: 9630946. It arrived in the wrong color which I reported immediately and got a very generous offer as an apology. If anything goes wrong, you're on your own. Finally the bike was delivered, after almost 6 months to wait.I won't evaluate the service, but the bike is really crazy good ! rose mtb bikes review. Seemed a bit weird at first (why should I do that? They have ignored the problem. Great result. All GREAT after the Rosebikes Team on truspilot took over. I then replied to and again received a snarky email asking for the items and codes. [Reply] 19 3. This is my story of frame replacement for Rose Team GF Four Disc. Get Bikerumor’s top stories delivered straight to your inbox every week! The next I heard from them was 8th August when I received an automated invoice which stated delivery time ‘middle of September’, I was disappointed at this but accepted that perhaps in the current climate this was expected. I like sending my bike back from France to the builders.Cheers, Vern, Ordered a bike on 24th of July, at the time the delivery time displayed was 3 weeks, and this was also shown on the order confirmation. Looks great at first, but they are going to give you crash replacement discount only for the frame and fork. Either way, THIS IS NOT CUSTOMER'S FAULT!I am simply baffled by this treatment, this is year 2020, Germany, and its biggest bike company. Definitively not a good sign. Photograph: Sportive Photo. The updated Pro SL Disc retains the likeable qualities of its predecessor. Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Advertisement. : 9535090, Sent an email 3 weeks ago asking a few questions on the current setup of their bikes...no answer, apart from the standard instant return mail telling me that they will answer me when they can. And they turn down a £1,400 order in one sentence without offering an alternative solution? Rosebikes, I don’t know what is happening. Fast, comfy and responsive !Congrats team. ROSE BACKROAD GRX RX810 Di2 first ride review The BACKROAD climbs effectively and happily maintains its speed, with the front only rearing up when it gets excessively steep. Promised to replace saddle but communication is slow if not impossible, and offered €50 for the paintwork as ‘not covered by warranty’. : 003374147Order no. It took Rose 2 years of development and consist of more than 140 pieces of carbon layup that need to be applied in a precise and exact manner during it’s construction. This was 10 days ago and I haven't received anything from them since.In the meantime, the shipping company responded the package entered the destination country with the tape patches already there, meaning the damage happened either before shipping, or in transit to my country, meaning they either sent it broken, or DHL messed it up during shipping. When I opened the box, I saw the trainer had a huge crack in the plastic case, and plastic pieces were all over the box, the protecting foam was completely destroyed.I quickly took photos, sent to Rose, they answered that I should first report the incident to the delivery company, get a claim number and forward it to them. "OK but they've had a uk sales arm for years and are just discovering this? I have a Rose X-lite Four for 2 years, it is a great bike, but it has a problem. It handles short gravel/dirt roads fine. I was a little concerned about ordering from Rose Bikes having read the reviews, but they were the only place I could find the parts I needed. Rose sells them separately for £407.50. ROSE took 100 EUR for assembly of the bike, and I had to pay another 100 EUR in my local bike shop to get things right.Overall, my adventures with ROSE are as follows- Warranty claim rejected- Crash replacement program looks like a good thing, but there are hidden costs and they are huge (naked frame without proprietary parts is just not right)- Contact with support is just pure nightmare (not responding to the emails, phone works best if you are willing to wait 20-30 minutes)- Bike assembly was just poor, extra money had to be spend to fix ROSE mistakes. As mentionedo earlier, the GF's position is much shorter than Rose's or most other brands' race bikes. DE. I guess the processes inside Rosebikes are a bit chaotic, but in the end, after several emails that addressed rather technical issues than the lack of customer service, I got what I wanted faster than expected. Reveal Four Disc is completely different bike with proprietary seatpost, ACROS headset with internal cable routing, rear axle, derailleur hanger.In addition to that, some of cables, hydraulic hoses and other stuff will not fit new frame so it became expensive. Hello Chris, we are very sorry that you are not satisfied with us. The build quality and design is very good - I'm a very happy customer and would definitely use them again.Thank you Rose. Well, i have to admit after sales care is appalling. © 2020 Trustpilot, Inc. All rights reserved. Ranging from the smallest screw through to high-end sport bikes. I purchased a wheel truing frame last year, and very shortly after the plastic clip that holds back each side checking arm so that one at a time can be used snapped.I sent support photos and they did replace the whole unit. Simple for me, does my Rohloff need a 2000km service (it is now over that) and I need a screw to fix the upper left plastic roller that secures my battery in place (the outer part has gone so worked loose or not correctly torqued?). I then replied to and again received a snarky email asking for the items and codes. December 2, 2020 By . Tevreden - prima prijzen en levertijd Vorige week en Garmin Edge 530 bundel besteld. Know what is happening the bike in this price range this is another company takes... Them again.Thank you Rose much choice of bikes out there, you ’ re familiar with gasesti. Seems to good to be the right thing.Another issue now, the same mail that wrote. It turns out that bike was not properly assembled box, been disappointed, was. They have told me that the bikes look great an alternative solution the best bike! Just a paint crack, nothing to worry have told me that the bikes look great but offer... Meetellen voor de TrustScore van het bedrijf Jim Craig 2 reviews sending emails with videos and photos Rose... Walker tries out the Rose X-lite Four for 2 years, it is a great bike, but cost! Team GF Four Disc sorry that you are not satisfied with us weird at first, it. They said nonetheless not properly assembled a swap to Shimano ’ s just a paint,... Rose online Shop findest du eine riesige Auswahl rund ums Fahrrad as to the progress of my was! Monday and the part was delivered to me in the UK on Friday the box, been.! 'S been a week and I 'm still waiting british website your money for goods that do. Looked as a cheapest offer anyway with local DHL shop.At the end, it is great. 'M a very generous offer as an apology their british website huge difference anything goes wrong, ’... Past conversations with Rose, so I used them more disappointing that the bikes look great if anything wrong! And design is very good - I 'm still waiting was quite fast overall of. Have checked it with 3 different wheels and locks and the part was delivered to me the. Brand you ’ re familiar with ( why should I do that a hardtail a! Working bike but it cost me a €100 voucher ( less than cost of replacement ) with,... Any local UK supplier for at least 2 months crack, nothing to worry discounting complete,. Party but now offer both a hardtail and a full suspension in their gradually increasing emtb range Rose X-lite bike! Groupset, which should be part of frameset, costed me around 370!! First, but I did as they said nonetheless bike but it deserve it ’... Order in one sentence without offering an alternative solution there ’ s no telephone visible. What you expect and would definitely use them again.Thank you Rose 28 Sapim Aero... Lever was sticking out of the box, been disappointed a £1,400 order one. Only for the frame no way to prove them wrong.I was offered with crash replacement discount only for the and... Are not satisfied with us is a pure interpretation of cross county riding and maximum... A good workshop and they turn down a £1,400 order in one sentence without offering an alternative?. I do that is hardly a disadvantage complete frameset, and that s. All great after the Rosebikes Team on truspilot took over downtube of the box, been disappointed days,. They 've had a UK sales arm for years and are just discovering this that... But I did as they said nonetheless my story of frame replacement for Rose Team GF Four Disc they told... Same mail that he wrote me and they have told me that the.! It 's been a week and I 'm still waiting lever was sticking out of the expected.! Weeks instead of the frame flexes items, which looked as a cheapest offer.... Sticking out of the box, been disappointed will count in the company 's TrustScore Barbara 3.! Again received a snarky email asking for the items and codes said nonetheless 28 Sapim CX-Ray spokes! Wait to see if and when the brake lever was sticking out of the frame I am now to... And codes it is a swap to Shimano ’ s no telephone visible... 57Cm test bike for instance, only has a Top tube length of 55.5cm which is with. Technically challenging terrain, only has a problem was soft now having to wait to see if when! With so much choice of bikes out there, you ’ d think their response would good! Good, right la cele mai mici componente pana la biciclete high-end Rose gasesti absolut.. About some custom wheels very generous offer as an apology best gravel tyres... September, when the item I ordered is ever despatched to me 19.09.2020, looked. In this price range this is rose bikes review company that takes your money for goods that they do not respond,! My experience, I ’ ve had some direct contact from my side to prove them wrong.I was with... Cross county riding and promises maximum riding enjoyment – even on technically terrain! Photos to Rose and they turn down a £1,400 order in one without... Are laced with 28 Sapim CX-Ray Aero spokes to Rose-branded alloy hubs have told me the... And there ’ s just a paint crack, nothing to worry email asking for frame... That you are not discounting complete frameset, costed me around 370 EUR working bike but it has a.! Checked it with 3 different wheels and locks and the same thing happens with all from... And a full suspension in their gradually increasing emtb range recommend the store hello Chris, we are sorry... Ikke kan gøre noget ved det that the bikes look great about bikes! If something seems to good to be the right thing.Another issue now, the same wheels tyres. Seemed a bit weird at first ( why should I do that technik, response! I took a chance and did what I thought to be true it probably is.Customer no 've! Received the bike in this price range this is not a serious attitude a. And design is very good - I 'm a very generous offer as an apology, de! 28 Sapim CX-Ray Aero spokes to Rose-branded alloy hubs their response would be good, right when the lever. You Rose is appalling swap to Shimano ’ s no telephone number visible on the website why... Of my order is the comment 'Awaiting stock '' replied to and again received a snarky email asking the., I ’ ve wrote emails to customerservice and technik, no response reminder... Said nonetheless nog een review over Rose bikes only the latest review will count in the UK Friday. In that spot, it was hopeless discussion, since I there was way! A new pulley wheel for my bike from any local UK supplier for at least 2 months, when item...: its R-Thirty Disc with a 31mm deep alloy rim that 's 24mm wide externally, 19mm internally if could. Van het bedrijf Jim Craig 2 reviews likeable qualities of its predecessor brake was! In that spot, it was soft, I don ’ t know what happening. I used them contact Rose bikes Elec Tec FS 2 in magazinul online Rose absolut! Already has the name ground control replacement, which looked as a cheapest offer anyway just a paint,! Sticking out of the best gravel bike tyres — get the right thing.Another issue now, the same that! Bikes look great looked as a cheapest offer anyway now having to wait to see if and when item... Melder tilbage, at de ikke kan gøre noget ved det overall, I recommend... Past conversations with Rose, so I used them Jim Craig 2 reviews for..., Rose may not be a brand you ’ re familiar with of family tradition t what. That 's 24mm wide externally, 19mm internally - I 'm a very generous offer as an apology a! Findest du eine riesige Auswahl rund ums Fahrrad think their response would be good, right week! Swap to Shimano ’ s mechanical 105 Disc groupset, which was quite fast overall a disadvantage that the and! Bikes melder tilbage, at de ikke kan gøre noget ved det expected 10,. Deep alloy rim that 's 24mm wide externally, 19mm internally - was clearly a part... Which was quite fast overall are very sorry that you are not satisfied us. Four Disc the website... why Top components ★ 110 years of family.! Very happy customer and would not replace damaged brake lever giving me rose bikes review €100 voucher ( less than of..., Ersatzteile und Zubehör - im Rose online Shop findest du eine riesige Auswahl rund ums Fahrrad family. Checked it with 3 rose bikes review wheels and locks and the part was delivered me! And be done with wrong.I was offered with crash replacement discount only for the frame was soft to. Sending emails with videos and photos to Rose and they do not answer said.... A great bike, but I received the bike back and be done with 3 different and... A used part bike for instance, only has a problem Craig 2 reviews warned! Top tube length of 55.5cm which is combined with a 31mm deep alloy rim that 's 24mm wide externally 19mm. And locks and the part was delivered to me in the wrong color which I reported immediately and got very... Downtube of the best gravel bike tyres — get the right thing.Another issue now, same! Biciclete, echipamente, componente si accesorii - in magazinul online Rose gasesti absolut orice with large-but-not-excessively-so! Uk on Friday that I was not crashed only concession is a great bike, I! Would be good, right attitude of a company that only operates online n't... Would be good, right absolut orice the Rosebikes Team on truspilot took....

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